Thursday, September 24, 2009

Is it live?

My husband and I worked the last time we were in PA for a college there where we were doing telephone surveys. I remember we always had to talk to a particular person in the house based on the criteria of the survey. When we got the appropriate person to take the survey we had to have their first name for as they would have us say "courtesy purposes". The reason we actually needed this information was for the call recording that was taking place. This way if they selected our particular survey to verify that we completed it according to the proper way they had a name to ask for.

I am sure they had some type of special call recording software installed we were not aware of what it was. But everything we did was entirely on their computer system. The questions we were to ask were on the computer and we registered the answers and everything was stored and sorted as to the demographics which were appropriate.

I did to some degree enjoy the job and you did quite a few different surveys anything from Political, Medical or even about the local school districts. We were never allowed to lead the person into their answer and this is one of the reasons for the call recording. If they played back a survey we completed and found anything we did wrong we could either be reprimanded or worst case lose our job.

No comments:

 
ss_blog_claim=d1e2da3cdf1deb9b2f02e4f0a03dedf7